Have you been to the bank lately? I don't mean the ATM. I mean to a teller at a real person. I did. And it was a very positive experience.
Last week, I went to the bank with the kids to open savings accounts for each of them. I hadn’t received their ATM cards yet. Even if we had, I would not have been able to push $30 worth of rolled quarters, nickels and dimes through the little slot anyway. So, off to the bank I went. I grumbled a bit bc I had to wait until 9 a.m., but I survived.
I arrived at 9:10 and the place was hopping. The very tall man in front of me asked me how I was. How pleasant! The woman behind me was trying to tame a fidgety toddler named Jackie with a lollipop. Every window was busy, and tellers were taking their time with customers. The receptionist was making sure everyone was taken care of and offered to conduct certain kinds of transactions if it meant easing the line.
The experience was refreshing and reminded me of days gone by when you didn't have a choice but to go to “the window.” My teller, Linda, was friendly and cheerful. She asked me if I knew about a specific program and described its benefits. Helpful. I walked out with a smile.
Well done, Bank of America. Thanks for the memories. I will be back.
Last week, I went to the bank with the kids to open savings accounts for each of them. I hadn’t received their ATM cards yet. Even if we had, I would not have been able to push $30 worth of rolled quarters, nickels and dimes through the little slot anyway. So, off to the bank I went. I grumbled a bit bc I had to wait until 9 a.m., but I survived.
I arrived at 9:10 and the place was hopping. The very tall man in front of me asked me how I was. How pleasant! The woman behind me was trying to tame a fidgety toddler named Jackie with a lollipop. Every window was busy, and tellers were taking their time with customers. The receptionist was making sure everyone was taken care of and offered to conduct certain kinds of transactions if it meant easing the line.
The experience was refreshing and reminded me of days gone by when you didn't have a choice but to go to “the window.” My teller, Linda, was friendly and cheerful. She asked me if I knew about a specific program and described its benefits. Helpful. I walked out with a smile.
Well done, Bank of America. Thanks for the memories. I will be back.
